Registration Analyst (HID1645)

Location: 
Salt Lake City, UT North AmericaUSSalt Lake City, UT
HID Global
2021-04-09
Job Type: 
Full-time
Functional Area: 
Customer Service
Job Level: 
Entry Level

Job ID: HID1645

Registration Analyst - Become a Registration Analyst in an Innovative High-Tech Security Company

#Securing your Future!

We are a growing multinational technical security company based in Salt Lake City, Utah that offers its employees a fun work environment, flexibility, and career opportunity.

 

The Position

Responsible for ensuring that applications for identification certificates are received securely, adequately verified and properly processed; that orders are correctly filled and that customers receive exceptional service.

 

What you will be doing

  • Utilize web-based system to review incoming certificate applications for completeness.
  • Perform billing pre-authorization and final billing tasks, including processing credit card, purchase orders, vouchers, etc.
  • Perform Identification & Authentication according to specific levels as required by IdenTrust customers.
  • Perform certificate exception processing and capacity to determine legitimacy of applicant.
  • Contact customers directly to resolve application related discrepancies.
  • Process incoming mail to match up with pending applications; specialized request forms, notarized forms, disputes and other documentation.
  • Review notarized documentation for completeness and contact appropriate agencies to determine validity of notary.
  • Record incoming certificate applications and agreements, including preparation of customer files (original and working), exceptions, revocations, disputes, etc.

What we are looking for

  • Excellent communication skills and proven record of providing excellent customer service.
  • Ability to securely handle customer data.
  • Ability to read and interpret technical journals, specifications, international technical standards.
  • Capability to work flexible hours based on business need.
  • High School diploma or GED.
  • Minimum 1-3 years’ combined customer service and/or administrative office experience.

 

 

Applicant Requirements

  • Must be a U.S. citizen.
  • Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
  • As a Trusted Role, the candidate must agree to, and successfully pass a comprehensive background check to include:
    • Financial review (credit worthiness);
    • Civil review (public records, judgments, liens, etc.);
    • Criminal background check; and
    • Drug screening.

 

 

HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran 

 

HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit www.hidglobal.com.