Inside Sales Manager (HID1726)

Palm Beach Gardens, FL North AmericaUSPalm Beach Gardens, FL
HID Global
Job Type: 
Functional Area: 
Job Level: 
Mid-Senior Level

Amazing Career Opportunity for an Inside Sales Manager (HID1726)

#Securing your Future!

Build the future of digital identity!  HID Global’s Extended Access Technologies business area (EAT) embeds trust into the world of digital devices with innovative authentication technologies.  Every day, we create the most innovative global authentication solutions for a variety of customer applications. We are a diverse, multi-disciplined, growing multinational technical company that offers its employees a fun work environment, flexibility and career opportunity.  We are the Evolution of Authentication.


The position

You will lead the Inside Sales team in North America, working together with a dynamic and talented sales team. Your role will be capital to maximize and expand EAT Public Sector Biometrics sales opportunities with a focus on hardware and software maintenance renewals and consumable item sales. You will conduct outbound communications and campaigns with HID Customers, strategic business alliances, leads and prospects to provide consistent product knowledge expertise for HID Extended Access Technologies Biometric products and solutions.

You will manage and provide oversight to the creation of maintenance renewal and consumable quotes and proposals and approve quotes in accordance with established guidance.  This role also serves as an intracompany liaison working with finance, order management and customer care to answer customer questions and resolve customer satisfaction issues.  Receive and process inbound communications related to HID Solutions and/or services and manage relationships with customers and contacts making use of the CRM tools supporting all Public Sector Biometrics customers in North America.


What you will be doing

  • Take responsibility for and become a champion of EAT Public Sector Biometrics products and services providing sales support across the sales team.
  • Manage the hardware and software maintenance renewal and consumable inside sales process and pursuit.  Maximize revenue through prospecting, qualifying, closing and booking maintenance sales and consumables to existing customers.
  • Develop and communicate priorities and provide guidance to the team.
  • Assist the sales team with large enterprise renewal opportunities.
  • Identify areas for improvements and propose plans for execution.
  • Set up new customer accounts, manage account update in Salesforce, ensure all documents are compliant to internal requirements. Directly solicit for new account information and discuss commercial terms with customers.
  • Provide quotations, review and screen Purchase Orders and champion priorities with HID Sales and Operations organizations.  
  • Provide updates to customers about delivery schedules through communication with Operations and Order Management.
  • Set up Pricing and Special Quotes in Salesforce. Coordinate with customers and sales team to ensure all information is precise and accurate for management approval. 
  • Assist the sales team with Salesforce and Oracle CPQ errors.
  • Oversee the management of the Oracle install base.
  • Assist the legal team with projects, reports, process alignment and GSA contract compliance.
  • Create reports in Salesforce and maintain historical data and reports.
  • Coordinate with Customer Service, Operations and Finance for supporting sales orders and demo orders.
  • Liaise with internal support teams on satisfying special customer requirements on Purchase Orders.
  • Qualify and follow through leads to identify opportunities.
  • Provide complete and professional communications to customers and internal sales team via phone and email while maintaining these results and action items through Salesforce.
  • Continuous learning of product enhancements. Communicate product updates to customers, including End of Life (EOL), new technology introduction, and product change notices.
  • Participate as key member partnering with the external sales team to provide exemplary customer service and maximize team efficiency and revenue opportunities.
  • Provide timely submission of monthly reports, expense reports and other related action items as required by senior management.


What we are looking for

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to lead an inside sales team in pursuit of revenue goals.
  • Build organization bench strength through the development and hiring of talent at all levels of the department.
  • Effective selling skills, up to date telecommunication and cold call skills, as well as good interpersonal skills.
  • Effective and proven contact management database skills.
  • Demonstrated time management, communication, decision-making, presentation and organization skills.
  • Ability to work independently with minimal supervision.
  • Ability to perform multiple tasks simultaneously and complete short-term and/or long-term tasks and project assignments on time
  • Have the ability and experience to lead multi-disciplined teams.
  • Ability to work in a team-oriented atmosphere.
  • Professional appearance and presentation ability is required. 
  • Must demonstrate customer focused mentality.


Who you are

  • Associate degree (or better) or equivalent training and experience in sales, or customer service organization.
  • Minimum 7 years of experience in sales management, tele-sales, inside sales, sales assistant or account management. Experience in supporting direct customer accounts is an advantage.
  • Excellent people and management skills to interact within team as well with cross-functional teams.
  • Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc
  • Familiar with operating systems, such as Windows, Web based tools such as SalesForce and Oracle.
  • Technology background and/or ability to learn new technologies considered a plus.


Why you should apply

  • Excellent terms and conditions
  • Reasonable /Flexible hours
  • On-the-job training and development
  • Work as part of a global team



HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran 

HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit